High Satisfaction. Most people receiving services in Pennsylvania are satisfied with major areas of their lives, Seventy-nine percent say they want to stay where they currently live, Eighty-five percent like their jobs, and 89% say they usually like what they do in their free time.

Quality of Physical Settings. We asked the Independent Monitoring teams to evaluate different aspects of people’s, physical settings, including the safety of the neighborhood, the exterior and interior of the structure, the personalization of each resident’s space, and the home’s accessibility. The responses were overwhelmingly positive - team members gave most of the settings top marks.

Considerate Interactions. Most people say their staff and their roommates treat them well. Seventy-eight percent say their roommates are "nice" or very nice" to them, 90% say the staff at work is nice or very nice, and 91 % of the staff at home are nice or very nice.

Quality of Staffing. Members of the Independent Monitoring Teams formed many favorable impressions of the staff they observed. In general, teams perceived staffing to be adequate in terms of the number of people on site (92%), respectful of the people with whom they work (87% say "always" respectful), and supportive of control (87% say "always" supportive). Teams characterized 78% of staff as having "all" the skills necessary to support the individual in question.

Reliable Transportation. Whether they are getting to work, going to a medical or business appointment, or traveling for leisure, the vast majority of respondents rate their transportation either "reliable" or "extremely reliable." Only 3-6% characterize their transportation to any type of destination as less than reliable. Most people receiving services in the Commonwealth rely on transportation provided by the agency.

Respect for Privacy. Most people receiving services in Pennsylvania say they have privacy whenever they want it, or at least most of the time they want it (90%). In contrast, only 4% say they rarely or never have the privacy they desire. Most respondents say that other people respect their privacy by knocking on the door of their home (85%) or the door of their bedroom (80%) before entering.

Support of Friendships. A high percentage, 93%, of the individuals surveyed say they have friends and 84%, say that they have someone in their lives to whom they feel "extremely close." Although more could be done to create socializing opportunities with friends, the fact that 7.7% of the respondents say that staff "always" support them in making and keeping friends is a positive sign.